PRIVACY POLICY

Information We Collect

When you interact with our store, we collect details necessary to process orders and improve your shopping experience:

  • Order & Delivery Information: Full name, shipping address, city/Emirate, phone number, and email address to fulfill orders and coordinate courier delivery.

  • Device & Usage Data: IP address, browser type, device information, and browsing actions across our site collected automatically via cookies and analytics to improve store functionality.

 

How We Use Your Information

We use your personal data to:

  • Process, fulfill, and ship your orders across the UAE.

  • Communicate order updates, tracking information, and delivery confirmations via SMS, WhatsApp, or email.

  • Coordinate Cash on Delivery (COD) verifications and delivery times with local courier partners.

  • Handle customer support requests, product inquiries, replacements, and refunds.

  • Prevent fraudulent transactions and enhance store security.

Sharing Your Information

We only share personal information with third-party service providers essential for operating our business:

  • Logistics & Courier Partners: Name, phone number, and physical delivery address shared strictly for package delivery and dispatch coordination.

  • Payment Gateways: Secure processors that handle online transactions and fraud prevention.

  • E-Commerce & Analytics Tools: Platforms (such as Shopify and analytics software) that host our store infrastructure and help us analyze user trends.

We do not sell, rent, or trade your personal data to third parties for independent marketing purposes.

Cookies and Tracking Technologies

We use cookies to maintain your shopping cart, remember your preferences, and analyze website traffic. You can manage or disable cookie settings in your browser at any time, though some store features may not function properly without cookies enabled.

Data Security & Retention

We implement appropriate technical and administrative safeguards to protect your personal details against unauthorized access, loss, or alteration. We retain order data for as long as necessary to fulfill business, accounting, and legal requirements.

Your Rights

You have the right to access, update, or request the deletion of your personal data stored with us. If you wish to make changes or have questions regarding how your data is handled, please contact our privacy support team.

Contact Information