RETURN & REFUND

Return & Refund Policy

At Valueable Product, customer satisfaction is our top priority. If you are not completely satisfied with your purchase or if your item arrives damaged or defective, we offer a straightforward return and refund process across the UAE.

Return Window

  • You have 7 days from the date of delivery to request a return or replacement.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original retail packaging with all included accessories, manuals, and tags.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered:

  • Contact our support team within 48 hours of delivery via WhatsApp or email.

  • Provide your Order Number, clear photos, or a short video demonstrating the issue.

  • Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons:

  • Personal care, grooming, and intimate hygiene products

  • Items damaged due to misuse, improper handling, or unauthorized modifications

  • Products missing original packaging, accessories, or serial numbers

Return Process

  • 1. Submit a Request: Contact us at support@valuableproduct.com or via WhatsApp at +92 306 7767676 with your order details and reason for return.

  • 2. Courier Pickup: Once approved, our courier partner will schedule a pickup from your delivery address anywhere in the UAE.

  • 3. Inspection: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Refunds & Payment Methods

  • Credit/Debit Card / Apple Pay: Approved refunds are processed back to your original payment method within 5–7 business days, depending on your issuing bank.

  • Cash on Delivery (COD): For orders paid via Cash on Delivery, approved refunds will be transferred directly to your local UAE bank account via direct transfer or issued as an online store credit voucher, based on your preference.

  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect product).

Contact Support